Do you have any questions or need technical support?

We leave you some frequently asked questions that will help you. If you do not find your answer you can contact us by phone 666 96 52 62.

What is an electric motorcycle?

What are the benefits of Silence electric scooters?

What license do I need to drive the S01?

How much can we save using a Silence electric motorcycle?

What features come standard with the S01?

Where can I take my motorcycle if it has a problem?

Silence scooters have a guarantee?

How to purchase technical documentation for Silence vehicles

What types of batteries are there? What autonomy do they have?

How long does it take to charge a battery?

How is the battery charged?

What useful life does a battery have?

My battery is damaged, what do I do?

My battery has been stolen, what do I do?

Can I still subscribe to battery rental if I don't use the battery station?

How long does it take to charge the battery?

I can't reserve the battery in a station, the icon is gray

I made a mistake and booked at another station, what do I do?

When I make a reservation, how long does it last?

"An error occurred when making the reservation. Please try again later"

The "book" button does not work / does not respond

How many swaps can I make per day?

Can I choose the station row?

I cannot perform a swap, the station does not accept my battery (red LED appears on the module in which I insert it)

Cancel / unsubscribe

I can't subscribe, documents pending validation

Subscription has not been completed "Sign up in process"

I did not receive the confirmation email of terms and conditions

What location should I select for delivery?

Mistake when selecting the location for the delivery of my battery - Change of location

I have not been charged the deposit of €250

Can I have more than one subscription with the same user?

Card empty of funds and I have not been able to make a payment. How do I try again?

Company billing

Why am I charged twice for the first month?

Is there a bail?

Where can I change the billing address?

Current month consumption display

Is there a charge for consumption charged at home?

When is the fee charged?

How is the total consumption of my battery calculated?

How do I contract the damage and theft coverage?

What coverage does the insurance have?

What price and duration does it have?

How do I cancel the insurance?

In case of theft or damage, how should I proceed?

Can I have my user activated on several devices with the same App?

I can't register "user already registered"

I can't register/log in "Something went wrong"

I can't log in "wrong password"

Change of password

How do I upload the documents?

My documents have not been validated

How do I add a payment method?

Added payment method does not appear

Change payment method

My card is not accepted as a method of payment

How do I update my personal data?

United Kingdom