What is an electric motorcycle?

An electric motorcycle is the future of mobility ;), it is a two-wheeled vehicle that uses lithium-ion batteries as a source of propulsion. With the advantages of not generating polluting gases or sound and for this reason we believe that it is more respectful of the environment.

What are the benefits of Silence electric scooters?

Silence scooters are silent, comfortable, economical, do not pollute and require little maintenance. They have greater acceleration than a 125cc combustion motorcycle, but without generating any type of emission or noise or vibrations. All this implies greater driving stability and energy savings of up to 85% compared to a fuel motorcycle. With a Silence scooter you can drive on any road, and depending on the battery capacity, you will have more or less autonomy.

What license do I need to drive the S01?

The S01 is equivalent to the 125cc class, so it can be driven with the following licenses: A1 license (Motorcycle less than 11kw)* Only for 49cc moped version, limited to 50km/h. A2 card (Motorcycle from 11kw to 35kw) Card B (3 years experience to drive a motorcycle up to 11kw)

How much can we save using a Silence electric motorcycle?

With a Silence electric scooter, which only consumes electricity and has reduced maintenance to tires and brakes, we can save a total of about 255 euros per year every 5,000km. For every 100 km traveled, around 5.84 kWh are consumed. Considering that the average price in the Valle rate is €0.12/kWh; a Silence electric scooter will cost €0.70 per 100 km traveled. On the other hand, a combustion motorcycle with the same characteristics consumes 4 liters per 100 km, with gasoline being €1.45/l on average, you would spend €5.80 per 100 km.

What features come standard with the S01?

The S01 is designed with high performance to offer better driving than combustion, with an approved range of 127km and acceleration from 0-50km/h in 3.9 seconds. The S01 has three driving and reverse modes, full LED lighting and attractive extras such as connectivity via SIM - APP via mobile phone for 3 years free with geolocation functionalities, remote opening of the scooter and status reports, and free insurance for one year. *On purchases made during the year 2020.

Where can I take my motorcycle if it has a problem?

Silence is expanding the network of distributors throughout the national territory, where we will have an official repair and customer service in cities with more than 100,000 inhabitants. You can consult our points of sale at /find us/

Silence scooters have a guarantee?

As a general rule, a Silence electric motorcycle is guaranteed for a minimum period of 2 years (rising to 3 in the event that the current legislation of the country in which the sale is registered is so established), counted from the date of purchase. delivery and reception, against all design and manufacturing defects. For the battery, the warranty period amounts to 3 years in any case. The vehicle warranty (motorbike and battery) in Spain and Portugal from January 2022 is 3 years. If the purchase of the vehicle is prior to 2022, the warranty is 2 years.

How to purchase technical documentation for Silence vehicles

You can purchase the technical documentation by entering the following link: User manuals. To purchase workshop manuals, contact support@silence.eco

What types of batteries are there? What autonomy do they have?

Removable trolley-type Power Battery Pack with a capacity of 5.6 kWh, which provides an average range of 100 real km.

How long does it take to charge a battery?

In general, a full charge from 0 to 100% usually takes about 6 hours. It is not recommended to leave the battery with a charge at 0, it is always better to charge it little by little without running out of battery. Thus, in addition, the charging times will be shorter and the useful life of the battery will be extended. Important: in order not to lose the guarantee, the battery must be charged at least once a month.

How is the battery charged?

The Silence S01 model has a removable battery system in a trolley format that allows the user to transport the battery comfortably and charge it anywhere with a conventional plug without depending on a specific charging point. It is also possible to charge the battery from the same motorcycle and in any conventional plug, through a SCHUKO power cable.

What useful life does a battery have?

Silence batteries, developed by us, after 1,000 charge cycles are still above 97% of their capacity. Created in our own factory, we provide a greater guarantee and security, since they are produced under European quality standards and in the event of a problem, the repair or replacement will be much more agile.

My battery is damaged, what do I do?

If you think your battery might have some damage, please go to the nearest delivery point and tell the workshop manager.

My battery has been stolen, what do I do?

In the unfortunate event of a stolen battery, it is important to follow the instructions below as soon as possible; 1) Vehicle and battery data, photos/videos for the complaint. 2) Report the facts 3) Report the theft to the store 4) Fill out the form. https://forms.gle/fXmM9tgXAfomRjb59

Can I still subscribe to battery rental if I don't use the battery station?

Yes, you can rent the battery by charging it yourself without using the Battery Station.

How long does it take to charge the battery?

If you use the Battery Station, charging is instantaneous, whenever you do a Swap, you will have a charged battery instantly. In the event that you charge it at home, the charging time is about 7-9 hours (from 0 to 100%)

I can't reserve the battery in a station, the icon is gray

If you can't select the "Book" button at a station, check the available times for that station. If you still can't reserve, it is possible that it is undergoing maintenance or there are no batteries available to reserve. In these cases you must reserve the battery in another station. To avoid unwanted situations, we recommend making the reservation before going to the station, so that you make sure that there is a charged battery assigned to you before going.

I made a mistake and booked at another station, what do I do?

In this case, you must cancel the reservation for the wrong station and book again at the corresponding station.

When I make a reservation, how long does it last?

The reservation lasts a total of 20 minutes (you can view it in real time), if this time elapses, the reservation will be automatically canceled

"An error occurred when making the reservation. Please try again later"

If this error appears, it is usually resolved by restarting the application. Check if this error appears by reserving at other stations (You can cancel the reservation). If it persists, log out and reinstall the app.

The "book" button does not work / does not respond

If you can reserve a battery, but it doesn't seem to be responding, check if you have a subscription going up/down. This means that batteries cannot be reserved to carry out a swap. In this way, you can "book" but the request is not processed

How many swaps can I make per day?

There is no limit to Swaps per day or per month, you can make as many battery changes as you need and you will only pay for the consumption you make of the batteries.

Can I choose the station row?

No, when making a reservation the application will indicate in which row you must enter your battery. The battery to be extracted will be selected in the same row.

I cannot perform a swap, the station does not accept my battery (red LED appears on the module in which I insert it)

"First of all, please try again. If you try again and the LED still appears red, it is most likely due to one of the following errors: - Reservation expired: you will have to re-book. - Wrong station: cancel the reservation and reserve at the corresponding station. - Wrong row: insert the battery in the corresponding row. - Station outside of operating hours: you will have to go to another station. If it is not due to any of these cases, please consult the User Service Center."

Cancel / unsubscribe

If you want to cancel an active subscription, you must complete two steps: 1) Cancel the subscription through the App (Menu > Subscriptions > Select the subscription > Cancel subscription > Selection of the delivery point) 2) Complete the delivery of the battery in store . When a subscription is canceled, swaps can no longer be made and until the battery is delivered to the store, the charges corresponding to the rate in the cancellation process will continue to be made.

I can't subscribe, documents pending validation

In order to subscribe to a Battery Station rate, it is necessary to have a payment method registered in the App and that the documents have been validated. Once the documents have been uploaded, an email will be sent with the result (positive/negative) of the validation. If the result is negative, the documents must be uploaded again.

Subscription has not been completed "Sign up in process"

You can check the progress of a subscription to a tariff in the following way: Open the drop-down menu of the Battery Station application > Subscriptions > Select the tariff that indicates "Subscription in process". Once the subscription in process is selected, you will be able to see which of the 3 steps it is in.

I did not receive the confirmation email of terms and conditions

If you have not received the confirmation email of terms and conditions, check if you have a subscription in the registration process. If you see a subscription in progress, check if you've completed the first step. If so, the email may have been filtered into your inbox as spam or junk.

What location should I select for delivery?

For the second step of the subscription "Selection of delivery point", you must select the location where you have agreed with your sales representative to deliver the battery.

Mistake when selecting the location for the delivery of my battery - Change of location

If you have completed the subscription and you notice that you have made a mistake when selecting the location for the delivery of the battery, you can edit it in Menu > Subscriptions > Subscription in process.

I have not been charged the deposit of €250

If you were not charged the deposit during the third step of the subscription, confirm that you are in the third step of the subscription (Deposit of deposit) and try again. If you do not receive an email with the bill of collection or an error appears, please check with your bank if there is a problem with the transaction or card. Without payment of the deposit, the battery request will not be generated, which will allow the delivery point to deliver the battery to you.

Can I have more than one subscription with the same user?

Yes, you can have as many subscriptions as you want, as long as you comply with your contractual obligations (charge the battery periodically, connect the battery to the vehicle periodically, etc.).

Card empty of funds and I have not been able to make a payment. How do I try again?

You can try again by accessing the application > Menu > Payments > Select "Pay" on the invoice that is pending payment.

Company billing

Not available at the moment. We hope to be able to offer this service soon.

Why am I charged twice for the first month?

Because the first proportional charge corresponds to the fixed rate (proportion of €15 depending on the days of the month that remain) and the charge at the end of the month corresponds to the variable rate (which will depend on the consumption you have made during the month). . That is, at the end of each month, the variable rate for the past month and the fixed rate for the following month are charged.

Is there a bail?

Yes, there is a deposit of €250 that will be charged when you complete the last step of the subscription to the battery.

Where can I change the billing address?

You can change the billing address by accessing the application (Drop-down menu > Profile > My details > Address)

Current month consumption display

From the Battery Station application you can check the monthly consumption by accessing: Menu > Profile, and under your name the number of cycles consumed this month will appear.

Is there a charge for consumption charged at home?

The consumption charged corresponds to the use (discharge) made of all the batteries that a user uses throughout the month. Because of this, you are charged for the consumption, i.e. the discharge of the battery, regardless of whether you have charged it at home or exchanged it at a Battery Station. The cost of electricity derived from charging at home is borne by the user, while at the station it is included with the service.

When is the fee charged?

At the beginning of the month, you will be charged the €15 of the fixed rate, at the end of the month, you will be charged the part of the variable rate based on the consumption made.

How is the total consumption of my battery calculated?

From the Battery Station App you can check the total consumption by accessing: Menu > User > Above "Access information" the total consumption (in cycles) will appear.

How do I contract the damage and theft coverage?

If you want to add damage and theft coverage to a subscription, you must enter Menu > Subscriptions > Select the subscription > Add coverage. Follow the steps below: Accept the terms and conditions and make the payment. Once finished, the details of the coverage will appear in the Subscription and you will be able to download its terms and conditions.

What coverage does the insurance have?

"To see the coverage included, please review its Terms and Conditions. In summary: 1. External damage to the battery, with a €250 franchise. 2. Theft of the battery, provided it is anchored to the motorcycle with a Shad model S0SL12SC padlock or any other padlock recommended by Silence at any time, with an excess of €250.

What price and duration does it have?

It has a cost of €75 (VAT included) and a duration of 1 year from the day it is contracted.

How do I cancel the insurance?

Damage and theft coverage has an annual periodicity. Once contracted, you can cancel the automatic renewal by following the steps below: Menu > Subscriptions > Select the subscription > Cancel coverage.

In case of theft or damage, how should I proceed?

In this case you must fill in the following form: https://forms.gle/vNKbmeB1Dm812amk6

Can I have my user activated on several devices with the same App?

Yes, as long as you install the app on the other devices with the same credentials.

I can't register "user already registered"

In the event that you have already downloaded and registered in one of our Apps ("My Silence", "Silence Connected", "Battery Station"), you can log in with the same credentials. No need to register again.

I can't register/log in "Something went wrong"

There may be an error with the internet connection, please check and try again.

I can't log in "wrong password"

In the event that you have already downloaded and registered in one of our Apps ("My Silence", "Silence Connected", "Battery Station"), you can log in with the same credentials. In case of resetting the password, this will apply to all Apps in the Silence environment.

Change of password

By logging into the application, go to the Profile section > Access information > Change password. If you forget your password, when entering the application you must select the option "Have you forgotten your password?", then it will ask for your email and from there you can change your password.

How do I upload the documents?

From the user profile you can upload or update the documents: Profile > My documents > Edit front/back > Send documents

My documents have not been validated

The documents will be validated within a period of 24-48 working hours from their upload to the platform. After that period, you will receive an email with the confirmation (it may be in the Spam or junk folder).

How do I add a payment method?

Payment methods can be added or deleted from the user profile: Profile > Payment methods > Add payment method (credit card). Remember that there must always be a valid payment method, so before deleting the current payment method you must add a new one.

Added payment method does not appear

If, after adding a payment method, it is not reflected in the App, it is because there has been a connection problem or a lack of validation by the bank. Please try again.

Change payment method

There must always be a valid payment method, so before deleting the current payment method you must add a new one. Go to Profile > Payment Methods > New payment method.

My card is not accepted as a method of payment

If you don't see any error messages, check again if the addition was successful. If the message "payment failed" appears or the card has been rejected, it is necessary to contact the bank to obtain more information about the rejection.

How do I update my personal data?

To change your user's personal data, open the main menu in Battery station and select Profile > My data.